We are sure you will be satisfied with your purchase & we will do our best to serve you!!
Interbay Enterprises Inc and mailmachinesupplies.com guarantees its products to meet or exceed OEM standards. 
If an item proves to be defective (does not work in your machine) within 60 days, 
our policy is to replace the product at no cost and free ground shipping of the new item. 
The item & packaging must have been kept in new condition in all aspects other than the defect.
If an item proves to become defective (does not work in your machine) after 60 days,
you can send the item back to us for evaluation.  If found defective,
we will prorate the item and credit your account accordingly. 

To return an unopened item within 30 days, there will be a restocking fee of 15%. 
The packaging must be in excellent condition & must be wrapped up before returning it. 
You will receive a refund for unopened items, minus shipping charges and fees.<p>

If you mistakenly ordered the wrong item and would like to exchange it within 30 days, 
but the box/cartridge has already been opened, there will be a restocking fee of 20% 

To return a product please e-mail or call us for a return authorization #.
Any products sent Back without an authorization # will not be accepted. 
Ink cartridges have a shelf life / expiration date that needs to be observed.
Interbay Enterprises Inc is not responsible for unused or used cartridges that expire.
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